Graduating from Newcastle University in 2001 I was recruited into the graduate branch management program of the Commonwealth Bank. In 2002 I became the manager of Commonwealth Banks Tenterfield branch, and in 2005 I took up the management of Commonwealth’s Atherton branch. I have since settled in to Atherton with my husband and have come to know and appreciate some of the local community, it’s stakeholders and it’s people.

Over the six years spent managing these branches and acting as the lender I found that my client contact was decreasing and time spent dealing with paperwork and reports was increasing. Banking should be about customer relationships, not about sales targets and reports, so I began to look for a career path to bring the customer back into focus, as my passion has always been to provide excellence in service.

At the start of 2008 I went into partnership with Cairns Home Loans, to manage the new Atherton Home Loans branch. For me, Atherton Home Loans is about helping the people of Atherton achieve their dreams. Now, I am able to put my six years of bank management and lending experience, coupled with the knowledge and infrastructure that a reputable company like Cairns Home Loans provides, and offer the people of Atherton a dedicated, experienced and customer focused business. I am excited about being able to provide my clients with the most suitable lending solution and aim to set a new benchmark in customer service for Atherton.

Having been through the buying process myself, I understand that purchasing a home can be a stressful time. My job is to guide you through the journey and give you the support you need to make it a stress free and smooth experience.

» Contact Jacqui - jacqui@athertonhomeloans.com.au

Originally born and bred in South-West Queensland I was schooled at Churchie as a boarder in Brisbane. After leaving school I spent time in Gove NT, The Kimberlys WA and Barcaldine Central Queensland, working in the mining and rural industries.

I then moved to Toowomba to work in Real Estate as an Auctioneer and Salesperson, in 1996 I moved to Cairns and continued my real estate career with First National.

In the year 2000 I became disappointed in the way banks had done away the 'old school' bank managers that had care, knowledge and authority. We developed a company to fill the gap and believe the best thing we do is explain the process to the customer in a simple and easy manner.

I have a firm belief that in order to do well we must surround ourselves with good quality people and believe that our staff are testament to this.

In short, we have become peoples bank manager's like the old days.

» Contact John - john@cairnshomeloans.com.au

I am originally from Cork in Ireland and had visited Cairns in 1996 for a holiday, when I met John and decided to make Australia my new home with him.

In the year 2000 we started Cairns Home Loans together because we felt there was a real need for a better service to be offered then the banks. Although my background was in insurance for 13 years I felt the management skills I had developed in that industry, combined with John's background in real estate, would create a stable foundation for our mortgage broking business.

Following the success of Cairns Homes we opened a sister company in Port Douglas named Port Home Loans in 2005, which has been a successful addition to our services.

I'm passionate about the image our offices represent, and look after them both, ensuring we exceed all of the standards set by the regulatory bodies and our affiliates.

» Contact Orla - orla@cairnshomeloans.com.au

I am one of the new breed of lending specialists in the industry, as I don’t come from a finance background as was generally the rule. Although I am fully accredited with the banks and the MFAA, my background and my strengths lie in customer service.

Prior to working at Cairns Home Loans I worked in a variety of roles from sales management rolls which purely focused on customer service and finding the best product for the client. This skill was easily transferred to my mortgage broker career as I’m service oriented and driven to find the ultimate solution for your home loan needs.

I’m enthusiastic, willing to help and easy to talk to. I hope to bring back simplicity for clients in all aspects of home lending, especially in communication. I aim to make your home loan an easy and enjoyable process.

We've brought enthusiasm and simplicity back into all aspects of lending.

» Contact Gus - gus@cairnshomeloans.com.au

I was born and bred in Newcastle NSW and in 2003, like so many other Queenslanders I migrated to the Far North. I settled down in Cairns and began my banking career in Westpac as a Customer Service Officer.

I joined Cairns Home Loans in 2005/6 to further my experience. My role in the team is to keep all of our clients informed of where their loan is at and what comes next, providing a simple point of reference throughout the mortgaging process. I also assist with the administrative tasks to make sure everything runs smoothly behind the scenes

. My philosophy here is to keep it simple and keep it honest; this way we can never go wrong. It’s really important to educate our clients so that they can make informed decisions and be happy that the finances they take out through us are the right fit for them, and at great rates too!

Please contact me if you need an update on your loan or wish to make an appointment to see one of our experience loan writers.

» Contact Stacey - stacey@cairnshomeloans.com.au

After studying Business at Newcastle Uni I returned to my home town Canberra to work at the Commonwealth where I became a branch lending manager.

Realising that the only way to offer clients excellence in all facets of customer service was to go out on my own as a broker, I took the plunge. I was operating in Pyrmont Sydney, and although I was on my own I thouroughly enjoyed the satisfaction from finding solutions for my clients, who were finally able to find the efficiency and integrity that the competition was lacking in.

In 2006 I made the ultimate sea change to Port Douglas, where I met John Watts the director, who asked me to join forces and run his sister company Port Home Loans. Joining such a dynamic and positive team has been fantastic. I can't speak highly enough of my colleagues at the Cairns Home Loans office.

With over 5 years now in the finance industry I can offer you my experience in loan packaging, negotiating the most ideal products and ensuring all parties to your purchase transaction meet their obligations efficiently. The value of a good broker can mean not only savings in your pocket, but also saving your sanity! I like to act as one point of contact who can manage the process from the day you sign the contract until the day you get the keys.

Always willing to have a confidential chat I expect you will find me approachable, transparent and easy to talk to.